Shipping, returns & service policy

Allow 2–3 business days for your order to be processed. Orders ship within 3 business days at the latest, and delivery then takes a further 5–7 business days. Plan for around 10 business days in total.

Orders go out Monday to Friday, 9am–5pm. Nothing ships at weekends or on holidays.

If you have a date in mind, order well ahead of it. We cannot promise a delivery day, and we would rather say so now than let you plan around a guess.

Once a parcel is with the carrier, its timing is theirs. We are not responsible for delays caused by weather, holidays or the carrier itself, and shipping charges are not refunded for a late parcel. If something is lost or shows delivered and isn't, email us and we will help you chase it.

Every item is photographed before it ships, so its condition on leaving us is on record.

Everything is sold and shipped by us directly. If you bought from our Shopify store before, orders placed there are still covered by the policy that applied at the time — email us and we will sort it.

All sales are final. Once an order has been received it cannot be returned, exchanged or refunded.

Hair units are made to order — cut, coloured and constructed for you — so they cannot be cancelled once started, and they cannot be resold to anyone else.

Human hair that has been handled or worn cannot be returned at all. That is a hygiene rule backed by federal regulation, not a shop preference, and it applies wherever you buy hair.

Opened hair care products cannot be returned for the same reason.

Please check your order carefully before you pay — length, density, lace and colour — and ask if you are unsure. Email businesswiman@gmail.com before ordering rather than after; we would far rather answer a question than disappoint you.

If we made the mistake — the wrong item arrived, or it was damaged in transit — email us within 48 hours with photos of the item and the packaging. That is ours to put right, and we will.

A $50 deposit holds your appointment and comes off your total on the day. It is non-refundable, but it moves with you: reschedule with at least 48 hours' notice and it carries to the new date.

Inside 48 hours, or a no-show, forfeits the deposit. That window exists because a five-hour appointment that empties the day before cannot be refilled, not to penalise anyone.

Paying in full. You can pay the whole visit when you book instead of leaving a balance for the day, and Klarna and Affirm are offered at checkout if you would rather split it into payments. Nothing about the appointment changes either way.

If you cancel a visit you have paid in full, we refund what you paid less the $50 deposit, and that $50 is credited to your next visit — so it is held rather than lost. The 48-hour notice above still applies to the deposit portion.

We hold your slot for 10 minutes past the start time. Later than that and we may need to shorten or move the service, because the client after you booked their time too.

Prices quoted are for the service as described. If your hair needs materially more time than the booking allows — density, length, or a style that has been in longer than planned — Iman will tell you before she starts, not after. Extra time held for hair density is never charged for.

The full terms, including liability and the health disclosure you agree to when booking, are in the Terms of Service.

Gift certificates do not expire and are not redeemable for cash. They can be used against any service or product. If the service costs more than the certificate, the balance is payable on the day; if it costs less, the remainder stays on the certificate.

Prices on the site are current and can change. The price you see when you book is the price you pay for that appointment, even if it changes afterwards.

Payment installments are offered at checkout on orders over $200, through Stripe's partners. Those agreements are between you and the provider, and their terms apply to them.